Conversation Designer
NICE(1 month ago)
About this role
The Conversation Designer in Professional Services leads the design and delivery of AI-driven virtual assistants and user journeys, supporting customers and partners to build engaging conversational experiences. The role acts as a subject matter expert, supporting onboarding and solution delivery to ensure project success and high customer satisfaction. It reports to the Senior Director of Professional Services and operates within a collaborative, fast-paced, global environment.
Required Skills
- Conversation Design
- UX Design
- Dialog Flows
- Intents
- User Journeys
- Workshop Facilitation
- Persona Development
- Partner Enablement
- English Communication
- Multimodal UX
+2 more
About NICE
nice.comNICE is a global software company that delivers AI‑driven customer service automation and customer experience (CX) solutions. Its cloud platforms provide contact‑center‑as‑a‑service, conversational AI, analytics, workforce engagement and process automation to help enterprises boost efficiency, improve customer interactions, and meet compliance needs. Organizations across industries use NICE’s integrated AI, analytics and automation tools to streamline operations, reduce costs, and personalize customer journeys.
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