Conversation Designer
CallMiner(1 month ago)
About this role
A Conversation Designer in the Customer Success department focuses on creating and refining dialogue systems to enhance user engagement. The role involves designing conversational interfaces that improve customer interactions with software products.
Required Skills
- Dialogue Design
- User Experience
- Chatbot
- Natural Language Processing
- Interaction Design
About CallMiner
callminer.comCallMiner provides conversation intelligence and automation software for enterprise customer experience (CX). The platform analyzes customer interactions across channels to surface actionable insights, enabling smarter agent coaching, quality assurance, and automated workflows while helping reduce contact center costs. CallMiner’s solutions focus on Contact Center Experience and Experience Management, delivering analytics and automation to improve agent performance and customer outcomes. By turning conversational data into measurable business value, CallMiner helps organizations drive smarter, more efficient customer interactions.
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