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Sr. Conversation Designer at TIAA - ApplyBlast

Sr. Conversation Designer

TIAA

3 months ago

3.6 on Glassdoor

Dallas, TX, USA

Onsite

Full Time

Senior

0 applicants

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About this role

A Senior Conversation Designer at TIAA develops frameworks, dialogue flows, and AI conversation guidelines to enhance client engagement through conversational AI. The role involves collaborating with cross-functional teams to shape end-to-end experiences, conduct content audits, and test conversational interactions for financial security platforms.

Responsibilities

Develop frameworks and dialogue flows for conversational AI initiatives
Collaborate with product and engineering teams on AI assistant capabilities
Conduct content audits and gap analyses to ensure experience consistency
Create consistent on-brand messaging for TIAA products and services
Test conversational interactions and iterate on intent recognition quality

Skills

Qualifications

Bachelor's Degree

About TIAA

tiaa.org

Headquarters

New York, New York, United States

Company Size

10001+ employees

Founded

1918

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At TIAA, we believe everyone deserves a secure retirement. Explore our annuities, retirement plans, financial planning, investing & wealth management solutions.