Conversational AI and Channel Automation Specialist
HBX Group
About this role
HBX Group is hiring a mid-level specialist to lead implementation of conversational AI and automation for customer service across email, phone, chat and helpdesk channels. The role focuses on operating and supervising AI platforms, monitoring performance and accuracy, training models, and driving continuous optimization and new use cases. The position sits at the intersection of technology, data and customer experience within a global TravelTech organisation.
Skills
About HBX Group
hbxgroup.comN/A
Recent company news
PR NewswireHBX GROUP ANNOUNCES FULL YEAR 2025 FINANCIAL RESULTS
Nov 26, 2025
TipRanksHBX Group Steps Up Share Buy-Back Activity on Madrid Market
1 day ago
Travel Daily News InternationalHBX Group partners with Outpayce for global fintech payments
6 days ago
en.travel2latam.comHBX Group chooses Outpayce as a strategic partner to drive its global Fintech transformation
6 days ago
FinTech GlobalHBX Group teams up with Superscript for travel insurance
Aug 27, 2025
About HBX Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for HBX Group.
Salary
$70k – $95k
per year
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