Senior Conversational Designer - IVR
GEICO(25 days ago)
About this role
A Senior Conversational Designer at GEICO shapes conversational experiences across chat, voice, and IVR channels for enterprise customers. The role partners with product, engineering, and design teams to develop natural, customer-centered interaction strategies and implementations. This position focuses on advancing conversational design principles and integrating AI/NLP capabilities across channels.
Required Skills
- Conversational Design
- NLP
- Voice UX
- IVR
- Wireframing
- Figma
- Dialogflow
- Amazon Lex
- Prompt Engineering
- LLMs
+3 more
Qualifications
- Bachelor's Degree
About GEICO
geico.comGEICO is a prominent insurance provider that has been trusted by customers since 1936, offering a wide range of insurance products, including auto, motorcycle, homeowners, and renters insurance. The company emphasizes savings and convenience, allowing customers to easily compare rates and benefits online. Known for its strong brand presence, GEICO leverages innovative technology and customer service to deliver comprehensive coverage options tailored to meet diverse needs. With a commitment to affordability and accessibility, GEICO continues to be a leader in the insurance industry.
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