ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
ApplyBlast uses AI to match you with the right jobs, tailor your resume and cover letter, and apply automatically so you can land your dream job faster.
© All Rights Reserved. ApplyBlast.com
Intouchcx
The Critical Incident and Problem Manager oversees the resolution of major IT incidents and performs root cause analysis to improve system stability and availability. The role involves coordinating support teams, managing incident reports, and analyzing problem tickets to prevent recurrence.
IntouchCX is a global BPO and customer experience provider that delivers outsourced contact center services and dedicated agents for brands. It combines purpose-built AI and advanced technology with customized strategies to provide omnichannel customer support and improve operational efficiency. Positioning itself as a growth partner for innovative companies, IntouchCX scales customer engagement through analytics, workforce solutions, and tailored programs across channels and geographies.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Intouchcx.
Intouchcx didn’t post a salary, so this is our estimate from similar listings.
3% below the average for this role
Incident and Problem Coordinator
oraclecloudinfrastructure
IT Major Incident / Problem Manager
Blackapple Solutions LLC
Incident and Problem Coordinator
oraclecloudinfrastructure
Incident and Problem Coordinator
oraclecloudinfrastructure
IT Incident & Problem Manager
Shell Energy Operations Pty Ltd
MAJOR INCIDENT MANAGER L2
Wipro