CRM & Client Engagement Specialist

The CRM & Client Engagement Specialist at CHANEL Parfums Beauté Suisse drives the client relationship strategy by defining and managing CRM, clienteling, and customer experience initiatives. This role focuses on deepening customer knowledge, enhancing loyalty, and creating personalized, consistent experiences aligned with the brand's standards. The position requires close collaboration with marketing, sales, and regional teams to align brand priorities with market needs and customer expectations.