CRM Manager

The CRM Manager at Essor leads the execution and evolution of the company's CRM ecosystem, owning the end-to-end delivery of campaigns from planning to deployment while driving scalable, data-driven customer experiences. This role involves partnering with internal business units to design and deliver CRM, loyalty, and subscription solutions that maximize customer lifetime value and recurring revenue. The position requires championing the integration of AI into daily CRM workflows to automate processes, enhance segmentation, and scale hyper-personalized communications.