CRM Operations Manager
City of Philadelphia
About this role
The Philly311 CRM Operations Manager oversees systems, people, and interagency processes that support the City of Philadelphia’s non-emergency contact center. This role manages a multidisciplinary team and drives customer service excellence through data-informed decision-making and process improvement initiatives.
Skills
Qualifications
About City of Philadelphia
philly457.comCity of Philadelphia is the municipal government for Philadelphia, Pennsylvania, providing public services such as public safety, sanitation, transportation, housing, and administration. The domain philly457.com appears to relate specifically to the City’s 457(b) deferred compensation retirement savings plan for eligible employees.
About City of Philadelphia
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for City of Philadelphia.
Salary
$86k – $107k
per year