CRM Platform Lead

The CRM Platform Lead for Alexion Japan serves as the primary IT partner for customer engagement platform needs, partnering with business and medical stakeholders to translate strategic needs into effective technical solutions. This role is responsible for maximizing business value through CRM strategy, platform leadership, and the delivery of customer engagement capabilities aligned with global standards and local compliance. The position involves managing platform operations, vendor relationships, and continuous improvement initiatives to support field-facing teams in Japan.