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© All Rights Reserved. ApplyBlast.com
HCL Group
The Cross Functional ITSM Analyst (L2) is responsible for executing and coordinating ITIL-aligned Incident, Change, and Problem Management processes across various technology domains. This role focuses on L2 escalation handling, SLA tracking, major incident bridge support, and continuous process improvement to maintain service stability. The position requires cross-functional coordination with service desks, vendors, and technical teams to ensure timely resolution and compliance.
HCL Group is a pioneering Indian conglomerate established in 1976, recognized as one of India's original IT garage start-ups and an early innovator in modern computing. The Group operates a portfolio of companies spanning technology services (HCLTech), software products (HCLSoftware), healthcare solutions (HCL Healthcare), IT distribution (HCL Infosystems), and online education (HCL GUVI). It also invests in philanthropy, sports, and music through various strategic programs and foundations.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for HCL Group.
HCL Group didn’t post a salary, so this is our estimate from similar listings.
41% below the average for this role