Cross Technology Service Delivery Field Support Engineer (L1)

NTT DATA,(3 months ago)

SingaporeOnsiteFull TimeJunior$64,337 - $85,855 (estimated)Information Technology

About this role

The Cross Technology Service Delivery Field Support Engineer (L1) is an entry-level engineering role providing first-line remote and onsite technical and field engineering support to clients. The role focuses on restoring services by managing incidents and following standard procedures to meet Service Level Agreements. This position supports client infrastructure and software installations, and acts as the primary contact for initial diagnosis and escalation.

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Required Skills

Technical Support
Field Engineering
Incident Management
Troubleshooting
Network Routing
VoIP
Cisco
Collaboration
Remote Support
Escalation

+4 more

Qualifications

Bachelor's Degree in Information Technology
Associate Level Data Centre Certification
CCNA
CCNA (Data Center)
JNCIA
ACMA
MS700
MS720
Webex Calling Certification

About NTT DATA,

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At NTT, we innovate with purpose helping to make the impossible real. We are diverse and connected, creating a better future for society and the planet.

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