Microsoft
This role involves resolving complex, strategic, or long-running customer technical cases through collaboration and troubleshooting best practices. The position requires identifying escalation needs, managing incidents, and driving technical engagement across product engineering and support teams. It also includes leading or participating in building communities with peer delivery roles.
Headquarters
Redmond, Washington, United States
Company Size
10001+ employees
Founded
1975
Explore Microsoft products and services and support for your home or business. Shop Microsoft 365, Copilot, Teams, Xbox, Windows, Azure, Surface and more.
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Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Microsoft.
Microsoft didn’t post a salary, so this is our estimate from similar listings.
13% above the average for this role
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