CS Operations Agent - Dutch Speaking
Bolt Technology(1 month ago)
About this role
The Dutch-speaking Customer Support Operations Agent will join Bolt's Customer Support team in Warsaw, representing the company to users in Dutch-speaking markets. The role supports Bolt's multi-vertical services and contributes to improving customer experience, quality, and processes. It is set within a dynamic, hybrid environment that emphasizes execution, ownership, and continuous improvement.
Required Skills
- Customer Support
- Chat Support
- Email Support
- Voice Support
- Issue Resolution
- SLA Management
- SOP Adherence
- Case Tagging
- Product Knowledge
- Escalation Handling
+2 more
About Bolt Technology
bolt.euBolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.
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