CS Operations Agent - Dutch Speaking
Bolt Technology(1 month ago)
About this role
The Dutch-speaking Customer Support Operations Agent in Riga will serve as the first point of contact for Bolt users in Dutch-speaking markets, representing the company across chat, email, and voice channels. The role contributes to shaping the customer experience by upholding SLAs, supporting escalations, and driving continuous improvement in processes and tagging accuracy. It sits within a dynamic, ownership-driven environment that values execution, learning, and collaboration.
Required Skills
- Customer Support
- Multichannel Support
- Issue Resolution
- SOP Adherence
- Case Tagging
- Product Knowledge
- Escalation Handling
- Process Improvement
- Team Collaboration
- Shift Flexibility
+2 more
About Bolt Technology
bolt.euBolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.
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