CS Operations Agent - Dutch Speaking
Bolt Technology(1 month ago)
About this role
The Dutch-speaking Customer Support Operations Agent will represent Bolt in Dutch-speaking markets from the Vilnius office, helping to shape the overall user experience and drive operational improvements. The role sits within the Customer Support team and emphasizes execution, ownership, and continuous improvement across Bolt’s verticals. It is a dynamic position in a hybrid work environment focused on delivering high-quality support and process enhancements.
Required Skills
- Customer Support
- Issue Resolution
- Multichannel Support
- SLA Management
- Case Tagging
- Process Adherence
- Product Knowledge
- Escalation Handling
- Team Collaboration
- Dutch Fluency
+6 more
About Bolt Technology
bolt.euBolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.
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