CS Operations Agent
Bolt Technology(13 days ago)
About this role
A Spanish-speaking Customer Support Operations Agent at Bolt will serve as the primary point of contact for users in Spanish-speaking markets, representing the company across Ride, Food, Rentals, and other verticals. The role is based in Estonia and contributes to shaping the customer experience by ensuring high-quality, timely support and continuous improvement. The position sits within Bolt’s Customer Support organization focused on execution, ownership, and operational excellence.
Required Skills
- Spanish
- English
- Customer Support
- Multichannel Support
- SOP Adherence
- Tagging Accuracy
- Escalation Management
- Product Knowledge
- Communication
- Attention To Detail
+1 more
About Bolt Technology
bolt.euBolt is an all‑in‑one mobility platform and app that provides ride‑hailing, food and grocery delivery, car and scooter rentals, and business travel services. It connects riders, drivers and merchants across 600+ cities in 50+ countries, offering on‑demand transport, deliveries and micromobility through a single app. Bolt focuses on affordability and convenience for consumers while providing tools and opportunities for drivers/partners and businesses. Users can get a ride in minutes or manage corporate travel and deliveries from the same platform.
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