CS Technical Representative (Core)

1Password(1 month ago)

RemoteFull TimeJunior$57,425 - $76,863 (estimated)Customer Experience

About this role

A CS Technical Representative (Core) at 1Password is responsible for troubleshooting and resolving complex Tier 2 technical issues escalated from Tier 1 support, focusing on a variety of platforms including Windows, Mac, iOS, and Linux. The role entails diagnosing app installation problems, addressing deployment queries for the 1Password SCIM bridge, and providing guidance to junior colleagues. The representative must maintain a solid understanding of the technical support stack, utilize troubleshooting tools like Kibana and DataDog, and create internal documentation to enhance team efficiency.

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Required Skills

Troubleshooting
Customer Support
Technical Queries
Diagnostic Skills
Tier 2 Support
Tier 1 Support
Issue Resolution
Product Knowledge
Communication Skills
Collaboration

+23 more

About 1Password

1password.com

1Password is a leading password management and security solution that provides a comprehensive platform for both personal and business users. The service allows users to securely store and access passwords, credit cards, and sensitive information across multiple devices, enhancing digital security and productivity. In addition to its core password management functionality, 1Password offers advanced features such as Extended Access Management, Device Trust, and SaaS spend management, making it a trusted choice for over 175,000 businesses and millions of families worldwide. The platform aims to eliminate security risks associated with credential theft and shadow IT by providing users with robust, user-friendly tools for managing access to applications and devices.