Junior End User Support (Mac & Linux)

SatoshiLabs(2 months ago)

Prague, Czech RepublicOnsiteFull TimeJunior$62,705 - $83,823 (estimated)SatoshiLabs

About this role

The Junior End User Support role at SatoshiLabs involves providing technical assistance to colleagues, focusing on onboarding new employees and resolving various IT issues related to Macs and Linux systems. Responsibilities include configuring laptops, ensuring compliance with security standards, managing user accounts, and troubleshooting common problems like VPN and printing issues. Candidates should have solid knowledge of macOS and preferably some experience with Linux, strong problem-solving skills, and a collaborative mindset.

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Required Skills

Onboarding
Technical Support
macOS
Linux
VPN
Troubleshooting
User Accounts
Security Standards
Communication
Problem Solving

+2 more

Qualifications

Good knowledge of macOS
Knowledge of Linux is an advantage
English at B2+ level (spoken and written)
Experience with macOS MDM is a plus
Previous experience with IT support/helpdesk is welcomed

About SatoshiLabs

satoshilabs.com

SatoshiLabs is a pioneering technology holding company based in the Czech Republic, dedicated to fostering independence through advancements in cryptocurrency and decentralized finance. Renowned for developing the world's first hardware wallet, Trezor, SatoshiLabs specializes in both hardware and software innovations that emphasize self-custody and digital security. With a commitment to open-source principles, SatoshiLabs actively contributes to the crypto ecosystem and promotes user sovereignty, helping individuals navigate and secure their financial assets in a rapidly evolving digital landscape.