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CST - Executive/Sr Executive (Outbound Calling) - Lending at Paytm - ApplyBlast

CST - Executive/Sr Executive (Outbound Calling) - Lending

Paytm

3 months ago

3.2 on Glassdoor

Greater Noida, Uttar Pradesh, India

Onsite

Full Time

Junior

0 applicants

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About this role

Paytm is seeking a motivated Outbound Customer Support Agent to join their Postpaid team, where they will proactively reach out to customers to assist with onboarding, resolve billing disputes, and gather feedback. The role involves guiding users through account activation and limit enhancements while ensuring compliance with financial regulatory guidelines. Candidates will work closely with product and engineering teams to improve the user journey through direct customer interaction.

Responsibilities

Make outbound calls to guide customers through account activation and limit enhancements
Resolve repayment and billing disputes to ensure end-to-end customer satisfaction
Gather customer feedback and insights to help improve the user journey
Accurately log call dispositions and interactions in the internal CRM system
Address customer grievances regarding transaction failures or account blocks

Skills

Qualifications

Graduate Degree

About Paytm

paytm.com

Headquarters

Noida Sector 16, Uttar Pradesh, India

Company Size

10001+ employees

Founded

2010

View Profile

Paytm is an Indian digital payments and financial services platform that enables fast, secure UPI transfers, mobile recharges, bill and utility payments, and everyday merchant transactions. Beyond its consumer wallet and apps, it provides Paytm Payments Bank, QR and point-of-sale solutions for merchants, plus APIs and tools for businesses. The company also offers a range of financial products including lending, insurance, and investment services, positioning itself as an integrated fintech ecosystem across India.