Customer Account Manager, Upmarket

Lattice(1 month ago)

RemoteFull TimeSenior$149,100 - $186,200Customer Success

About this role

The Customer Account Manager acts as a strategic partner and trusted advisor to a portfolio of customers, focused on maximizing customer value and driving retention and growth. This role supports customers in realizing outcomes from the Lattice platform while representing customer needs back to the company. It is positioned within a high-growth environment and contributes to expanding market presence through strong customer partnerships.

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Required Skills

Customer Success
Account Management
Relationship Building
Strategic Planning
Platform Adoption
Customer Retention
Revenue Growth
Cross-Functional
Communication
Negotiation

+14 more

About Lattice

lattice.com

Lattice is an HR platform that helps companies manage people, pay, and performance with tools for performance reviews, goal-setting, compensation, engagement, and career development. It layers AI-powered features and people analytics to streamline HR workflows, surface insights, and centralize processes on one trusted platform. Used by 5,000+ forward-looking teams, Lattice focuses on improving employee experience, continuous feedback, and scalable people operations.