Sr. Customer Success Manager

H1(14 days ago)

RemoteFull TimeSenior$110,000 - $130,000Customer Success

About this role

Senior Customer Success Manager at H1 acts as a strategic, trusted advisor to a portfolio of the company’s largest enterprise customers, focusing on value realization and long-term partnerships. The role centers on driving adoption, retention, and growth across H1’s Clinical or Medical & Commercial product lines while representing customer needs internally. It supports H1’s mission to improve healthcare information access by enabling customers to achieve measurable business outcomes.

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Required Skills

Customer Success
Account Management
Stakeholder Engagement
Executive Communication
Account Strategy
Project Management
Data Analysis
Training Delivery
Risk Mitigation
Renewal Management

+2 more

About H1

h1.co

H1 is a healthcare data and analytics platform that helps life sciences, pharma, health plans, and digital health organizations identify key providers and prescribers. It aggregates and normalizes provider, prescription, and clinical data to power insights for clinical trial site selection and patient recruitment, commercial strategy, and research. H1 delivers tools, APIs, and workflows that enable targeted outreach, analytics-driven decisions, and collaboration across stakeholders to accelerate development and advance patient care.