Customer Advisor

NATIONAL(5 months ago)

Cape Town, South AfricaOnsiteFull TimeMedior$63,611 - $86,531 (estimated)Customer Service

About this role

A Customer Advisor is a frontline representative who engages with internal and external customers to maintain satisfaction and uphold data protection and legal requirements. Based in Cape Town, this full-time permanent role supports business objectives and, as experience increases, may include mentoring peers.

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Required Skills

Customer Service
Data Entry
Multichannel Support
Complaint Handling
Mentoring
Communication
Data Protection
Problem Solving

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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