Customer Advisor

NATIONAL(5 months ago)

Cape Town, South AfricaOnsiteFull TimeJunior$46,161 - $62,553 (estimated)Customer Service

About this role

A Customer Advisor (Collections Agent) who uses AI tools and platforms to support collections for Southern Water accounts, focusing on delivering personalized, empathetic customer interactions. The role centers on validating AI-generated recommendations, working within a contact-centre environment operating UK hours from Cape Town, and contributing to the ongoing refinement of AI-assisted workflows.

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Required Skills

Communication
Time Management
Active Listening
Problem Solving
Negotiation
Empathy
Data Privacy
CRM
AI Platforms
Analytical Thinking

Qualifications

Grade 12
Clear Credit And Criminal Record

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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