Customer Advisor

NATIONAL(6 months ago)

Cape Town, South AfricaOnsiteFull TimeJunior$43,579 - $59,219 (estimated)Customer Service

About this role

A Customer Advisor at Capita delivers market-leading customer experience focused on fair treatment and supporting business profitability. The role is based in a Cape Town call centre operating on UK-time shifts and contributes to maintaining high service delivery standards.

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Required Skills

Customer Service
Problem Solving
Communication
Active Listening
Time Management
Adaptability
Computer Skills
Technical Troubleshooting
Escalation Handling
Data Protection

Qualifications

Grade 12 (Matric)

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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