Chat Advisor
Philip Morris International(3 months ago)
About this role
A Chat Advisor (Customer Support Advisor) role at Concentrix supporting an international campaign from the Cape Town office. The position is entry-level within the company's customer support operations and includes a base monthly salary and employee benefits. It is aimed at candidates with prior BPO customer service experience and strong English and computer literacy.
Required Skills
- Customer Service
- Chat Support
- Email Support
- Communication
- Computer Literacy
- English Proficiency
- SLA Management
- Escalation Handling
- Information Security
Qualifications
- Passed Grade 12 or NQF4
- B2 English
- Clear Criminal Record
- Eligibility to Work in South Africa
About Philip Morris International
pmi.comPhilip Morris International (PMI) is a leading global company focused on creating a smoke-free future by developing innovative alternatives to traditional cigarette smoking. Committed to providing products that are better choices for consumers, PMI aims to replace cigarettes with smoke-free products over time. The company leverages advanced technology and rigorous research to enhance the consumer experience while prioritizing public health and sustainability. With a strong vision for a smoke-free world, PMI is transitioning towards a portfolio that reflects its commitment to reduced-risk products.
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