Customer Advisor

NATIONAL(7 months ago)

Cape Town, South AfricaOnsiteFull TimeJunior$54,557 - $73,383 (estimated)Customer Service

About this role

Customer Advisor supporting Hive smart-home customers via a Cape Town-based call centre, working UK-time shifts. The role involves communicating with customers to identify needs and represent the company while ensuring a high-quality customer experience. You will handle product and service enquiries, focusing on resolving issues and facilitating appropriate follow-up.

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Required Skills

Customer Service
Technical Troubleshooting
Webchat
Sales
Time Management
Active Listening
Problem Solving
Communication
Adaptability
Computer Skills

+2 more

Qualifications

Grade 12 (Matric)

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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