Customer Advisor
NATIONAL(7 months ago)
About this role
A Customer Advisor is a frontline customer-facing role responsible for representing the company and maintaining customer satisfaction across interactions. The position is based in Cape Town and is offered as a full-time permanent role. Experienced occupants may progress to support peers and handle escalations.
Required Skills
- Customer Service
- Complaint Handling
- Data Entry
- Communication
- Multichannel Support
- Mentoring
- KPI Management
- Data Protection
About NATIONAL
gov.ukGOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.
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