Customer Advisor

NATIONAL(9 months ago)

Cape Town, South AfricaOnsiteFull TimeMedior$57,254 - $78,255 (estimated)Customer Service

About this role

A Customer Advisor at Capita South Africa communicates with customers to identify needs and deliver a market-leading customer experience, with a focus on billing and collections to guide customers toward financial stability. The role emphasizes treating customers fairly, supporting vulnerable customers, and contributing to business profitability through excellent service. This is a full-time, permanent position based in Mutual Park, South Africa, operating on UK-time campaign shifts.

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Required Skills

Empathy
Resilience
Communication
Problem Solving
Detail Orientation
Time Management
Active Listening
Computer Skills
System Navigation
Billing

+3 more

Qualifications

Grade 12 (Matric)

About NATIONAL

gov.uk

GOV.UK is the UK government’s official online portal that centralises public services and authoritative information, from taxes, benefits and passports to driving, visas and legislation. Maintained by the Government Digital Service, it brings content from departments and agencies into a single, accessible site with transactional services, forms and practical guidance for citizens, businesses and professionals. The site emphasises clarity, accessibility and security, offering search, sign-in tools and up‑to‑date policy and regulatory information to help users complete tasks. It also publishes open data, guidance for developers and follows user‑centred design and publishing standards to continually improve government services.

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