Customer Advocacy Specialist
Manulife(1 month ago)
About this role
The Customer Advocacy Specialist is responsible for handling escalations from various customer channels, requiring empathy, professionalism, and problem-solving skills to ensure customer satisfaction and uphold the organization's reputation. This role involves collaboration with internal departments to address issues and enhance the overall customer experience, ensuring that customer needs are not only met but prioritized throughout the complaint process.
Required Skills
- Customer Service
- Complaint Handling
- Problem Solving
- Empathy
- Process Improvement
Qualifications
- Graduate of any at four (4) year business course
- 3-4 years of customer service experience
About Manulife
manulife.comManulife is a leading financial services group. We provide financial advice, insurance, as well as wealth and asset management solutions for individuals, groups and institutions.
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