Customer Specialist Support Advisor
Transurban(1 month ago)
About this role
Transurban is hiring multiple Customer Specialist Support (CSS) Advisors to manage customer complaints and financial hardship inquiries and to help shape the company’s customer care approach. Advisors will investigate and resolve cases across channels, handle escalations, and support negotiated payment plans while working within agreed service levels. The role sits within a collaborative team focused on empathy, problem-solving, and continuous improvement.
Required Skills
- Customer Service
- Complaint Handling
- Hardship Management
- Dispute Resolution
- Collections
- Reporting
- Stakeholder Management
- Negotiation
- Problem Solving
- Empathy
+4 more
About Transurban
transurban.comAs one of the world’s largest toll-road operators, everything we do works to get people where they want to go, as quickly and safely as possible – from designing and building new roads to researching new vehicle and road safety technology.
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