Customer Advocacy Specialist
Vocus
About this role
A Customer Advocacy Specialist at Vocus Group supports customers experiencing financial hardship related to Energy and Telecommunications services. The role involves managing customer cases with empathy and compliance, working within a regulated environment, and providing tailored hardship assistance. It offers an opportunity to make a meaningful difference in customers' lives.
Skills
About Vocus
vocus.aeroVocus is a telecommunications and network infrastructure provider serving businesses, government, wholesale, and consumer markets. The company delivers fiber and network connectivity, data center, cloud, voice, and managed services, helping organizations build and operate secure, high-performance communications infrastructure. Vocus operates in the telecom and technology services industry.
About Vocus
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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View leadership team, funding history,
and employee contacts for Vocus.
Salary
$60k – $80k
per year
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