City and County of San Francisco
The Customer Assistance Specialist role provides 24/7 support to American Express cardholders navigating travel emergencies worldwide, offering pre-trip planning assistance and real-time problem-solving. The position requires managing inbound and outbound calls, documenting interactions accurately, and maintaining compliance with Travel Guard and American Express standards. This fast-paced, people-focused role demands creative thinking, multitasking across multiple systems, and exceptional customer service skills.
Headquarters
San Francisco, California, United States
Company Size
10001+ employees
Founded
1850
SF.gov is the official website of the City and County of San Francisco, providing centralized access to municipal services, department directories, news, and resources for residents, businesses, and visitors. The site offers searchable services, online forms and permits, job listings, and multilingual content to improve access and civic engagement. It’s designed to make finding information about benefits, public safety, city programs, and government processes quick and straightforward.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for City and County of San Francisco.
87% below the average for this role
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