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Business Support After Hours Representative at Abbott Laboratories - ApplyBlast

Business Support After Hours Representative

Abbott Laboratories

4 months ago

3.7 on Glassdoor

Taguig City, Philippines

Hybrid

Full Time

Junior

0 applicants

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About this role

A Business Support Coordinator at Abbott Rapid Diagnostics serves as an after-hours client services representative, handling inbound calls, emails, and supply orders for donors. The role involves identifying mobile collectors for testing, managing various reporting platforms, and maintaining customer confidentiality in accordance with legal guidelines. Key duties include multitasking across systems during 24/7 operations and fostering a culture of high customer satisfaction.

Responsibilities

Answer inbound and outbound calls during after-hours operations
Process supply orders and identify mobile collectors for testing
Document all customer interactions across multiple reporting platforms
Ensure patient and company confidentiality per legal and ethical guidelines
Multitask to balance tasks throughout 24/7 operational hours

Skills

Qualifications

Associate DegreeBachelor's Degree2+ years college completion

About Abbott Laboratories

abbott.com

Innovative medical devices and health care solutions for cardiovascular health, diabetes management, diagnostic testing, nutrition, chronic pain and more.