Customer Assurance Program Manager (RapidScale)

The Customer Assurance Program Manager at RapidScale leads proactive, risk-based assurance initiatives across private and public cloud managed services. This role acts as a senior technical authority and people leader, responsible for identifying systemic risks, challenging engineering assumptions, and improving service stability for strategic accounts. The position requires strong technical judgment in cloud infrastructure and networking to drive executive-level operational governance and prevent recurrence of major incidents.