IT Problem Manager, Vice President
OCBC Bank(1 month ago)
About this role
The IT Problem Manager improves technology stability by addressing systemic and recurring incidents and maintaining organizational knowledge to accelerate incident resolution. Based in the bank's Tampines/Punggol office, the role supports continuous improvement and cross-team coordination to reduce incident recurrence and operational risk.
Required Skills
- Problem Management
- Root Cause
- ITIL Practices
- Incident Management
- Change Management
- KEDB Management
- Stakeholder Management
- Dashboarding
- RCA Facilitation
- Vendor Management
Qualifications
- Bachelor's Degree (Computer Science/Information Systems)
- ITIL v4 Certification (Preferred)
- Equivalent Experience
About OCBC Bank
ocbc.comDiscover a world of financial services with OCBC, the best trusted and established Singapore bank. Explore our range of banking solutions today.
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