Customer Benefit Advisor I (On-Site) - Columbia
Unum(4 months ago)
About this role
The Customer Benefit Advisor (CBA) I is an entry-level, customer-facing role in Unum's contact center in Columbia, SC, serving as a primary point of contact for questions about benefits, claims, and policy administration. The position is part of a three-level career path and emphasizes accurate, empathetic communication while using multiple systems and following established procedures. The role includes required training and offers opportunities for career advancement within Unum's employee benefits organization.
Required Skills
- Customer Service
- Phone Proficiency
- Empathy
- Communication
- Multi-Tasking
- Microsoft Office
- Systems Navigation
- Documentation
- Schedule Adherence
- Time Management
Qualifications
- High School Diploma or GED
- Contact Center Training Completion
About Unum
unum.comUnum provides comprehensive financial insurance products to industries of all sizes. Leader in disability insurance, life insurance, compliance and developing HR technology solutions for our clients.
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