Customer Benefit Advisor I (On-Site) - Columbia

The Customer Benefit Advisor (CBA) I is an entry-level, customer-facing role in Unum's contact center in Columbia, SC, serving as a primary point of contact for questions about benefits, claims, and policy administration. The position is part of a three-level career path and emphasizes accurate, empathetic communication while using multiple systems and following established procedures. The role includes required training and offers opportunities for career advancement within Unum's employee benefits organization.