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Customer Call Support - France at Bitpanda - ApplyBlast

Customer Call Support - France

Bitpanda

4 months ago

3.7 on Glassdoor

France

Hybrid

Full Time

Junior

0 applicants

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About this role

As a Localized Customer Care Associate, you will provide high-quality, phone-based customer support for a specific market, handling inquiries via phone, ticketing systems, and live chat to build trust and loyalty. This role involves collaborating with internal teams to analyze user feedback and improve the overall customer experience while contributing to team performance metrics.

Responsibilities

Handle customer inquiries via phone, ticketing, and live chat professionally
Analyze user feedback to identify critical product and feature requests
Collaborate with internal teams to improve the overall customer experience
Track and achieve team performance metrics and company targets
Build strong relationships across departments to enhance loyalty scores

Skills

Qualifications

C2 level FrenchB2 level English

About Bitpanda

bitpanda.com

Headquarters

Vienna, Vienna, Austria

Company Size

501-1000 employees

Founded

2014

View Profile

Bitpanda is a European investing and brokerage platform that enables users to buy and trade stocks, cryptocurrencies, indices, ETFs and precious metals. It positions itself as a leading European broker offering fast, low‑barrier investing—trade from only €1, trade 24/7, and make fee‑free deposits. The service aims to simplify retail investing with a unified web and mobile experience for managing diverse asset classes. Bitpanda emphasizes accessibility and speed for users across Europe.