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Customer Care Advisor at Clarivate - ApplyBlast

Customer Care Advisor

Clarivate

19 hours ago

3.6 on Glassdoor

Beijing, Beijing, China

Onsite

Full Time

Medior

0 applicants

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About this role

The Customer Care Advisor role supports Patent and Trademark Annuities customers in China by providing assistance, troubleshooting, and problem resolution for service or product utilization issues. This position serves as a primary escalation point for complex customer issues and contributes to improving services and processes. The role also involves mentoring colleagues and reporting customer feedback to enhance organizational learning.

Responsibilities

Provide assistance and troubleshoot service or product utilization issues for end users and customers
Act as primary escalation point for complex customer issues and refer queries to specialized teams
Mentor less experienced colleagues and assist with colleague training and onboarding

Skills

About Clarivate

clarivate.com

Headquarters

London, England, United Kingdom

Company Size

10001+ employees

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Clarivate aims to fuel the world's greatest breakthroughs through enriched data, insights, analytics, workflow solutions and expert services. Find out more.