Customer Care Agent - Italian

Deliveroo(26 days ago)

HybridFull TimeSenior$98,417 - $132,498 (estimated)Deliveroo Cost Center Hierarchy

About this role

The Senior Agent, Global Escalations at Deliveroo is responsible for managing and resolving complex customer complaints at a global scale. The role involves liaising with stakeholders, analyzing root causes, and promoting continuous process improvement to enhance customer experience.

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Required Skills

Customer Service
Complaint Resolution
Regulatory Compliance
Root Cause Analysis
Negotiation
Conflict Resolution
CRM
Case Management
Empathy
Process Improvement

About Deliveroo

deliveroo.co.uk

Deliveroo is a leading food delivery service that connects customers with their favorite local restaurants and takeaways, providing a wide range of cuisines delivered directly to their doors in as little as 30 minutes. The platform emphasizes convenience through its easy-to-use app and online ordering system, enabling users to track their orders in real time. Alongside food delivery, Deliveroo offers grocery and pharmacy items, as well as gift services, making it a versatile solution for all delivery needs. With its expanding presence across multiple countries, Deliveroo is committed to supporting local businesses and enhancing the dining experience for its users.

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