Customer Care Agent (Remote in CA, CO, and TX)

GotPhoto(25 days ago)

RemoteFull TimeJunior$44,192 - $59,675 (estimated)Customer Operations

About this role

A Customer Care Agent at GotPhoto serves as the first point of contact for clients, addressing inquiries and resolving technical issues via phone and email to ensure optimal use of the company's photography platform. This role requires troubleshooting skills and the ability to communicate technical information, maintain accurate customer interaction records, and support improvements in customer operations. Candidates should have at least a year of customer service experience and the ability to quickly learn and explain new technologies.

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Required Skills

Customer Inquiries
Issue Resolution
Technical Troubleshooting
CRM Management
Customer Support
Communication Skills
Technical Documentation
Team Collaboration
Learning Agility

About GotPhoto

www.gotphoto.com

GotPhoto is an all-in-one software platform designed specifically for high-volume photography, enabling photographers to streamline their workflows while maximizing sales. The platform supports various photography genres, including school, sports, and dance photography, and offers features such as customizable online shops, advanced tagging methods, and powerful editing tools. With robust marketing automation and extensive analytics, GotPhoto empowers photographers to efficiently manage their operations and enhance customer experiences, making it a trusted solution for over 20,000 photography businesses.