Customer Care and Sales Advisor - I

Cable One, Inc.(2 months ago)

Cleveland, MSOnsiteFull TimeJunior$26,000 - $29,000Customer Support

About this role

A Customer Care and Sales Advisor I at Sparklight (a Cable One brand) serves as a customer-facing point of contact, providing support and guidance across service, billing, and product changes. The role blends customer care with retention-focused sales conversations to help customers find the right services and remain with the company. It is designed to support growth from simpler inquiries into more complex customer situations over time.

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Required Skills

Customer Service
Retention Sales
Inbound Calls
Ticketing Systems
Active Listening
Upselling
Order Entry
Issue Resolution
Billing Support
Appointment Scheduling

+4 more

Qualifications

High School Diploma
GED

About Cable One, Inc.

cableone.biz

Cable One, Inc. is a leading broadband communications provider that connects over 1.1 million residential and business customers across 24 states through its Sparklight® brand. The company offers a variety of connectivity and entertainment services, including Gigabit Internet speeds, advanced WiFi, and video solutions, leveraging a robust fiber-powered network. In addition to serving residential customers, Cable One provides scalable and cost-effective solutions for businesses of all sizes, enabling them to thrive in a competitive marketplace.

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