Sr. Customer Service Representative
The City of Fort Worth(1 month ago)
About this role
The Sr. Call Center Customer Service Representative works in the City of Fort Worth Water Department’s Customer Care division, providing high-quality service to utility customers. The role involves responding to incoming calls, assisting with account and billing inquiries, and supporting water service requests. The position emphasizes serving a large customer base in a fast-paced contact center while upholding city service values.
Required Skills
- Inbound Calls
- Customer Service
- Call Center
- Data Entry
- Typing
- Bilingual Spanish
- CRM Systems
- Utility Billing
- Communication
- Listening
+5 more
Qualifications
- High School Diploma or GED
About The City of Fort Worth
fortworthtexas.govThe City of Fort Worth is the municipal government for Fort Worth, Texas—ranked the 11th largest and one of the fastest‑growing cities in the U.S., home to more than one million residents. It provides core city services including public safety, utilities, transportation and infrastructure, planning and development, parks and recreation, and community programs for residents and businesses. The city also supports economic development, civic engagement, and online access to services and information through its official website and digital tools.
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