Customer Care and Sales Advisor - I

Cable One, Inc.(3 months ago)

Idaho Falls, IDOnsiteFull TimeJunior$57,046 - $76,464 (estimated)Customer Support

About this role

A Customer Care and Sales Advisor I at Sparklight (a Cable One brand) serves as a frontline point of contact for customers, providing support and helping match customers with appropriate products and services. The role blends customer service with sales and retention-focused conversations to protect customer relationships and drive continued service adoption. It is positioned as a growth role where the advisor takes on more complex customer situations over time.

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Required Skills

Customer Service
Sales
Customer Retention
Inbound Calls
Active Listening
Order Entry
Upselling
Negotiation
Issue Resolution
Billing Support

+2 more

Qualifications

High School Diploma
GED

About Cable One, Inc.

cableone.biz

Cable One, Inc. is a leading broadband communications provider that connects over 1.1 million residential and business customers across 24 states through its Sparklight® brand. The company offers a variety of connectivity and entertainment services, including Gigabit Internet speeds, advanced WiFi, and video solutions, leveraging a robust fiber-powered network. In addition to serving residential customers, Cable One provides scalable and cost-effective solutions for businesses of all sizes, enabling them to thrive in a competitive marketplace.

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