Customer Service Representative (CSR)

The Customer Service Representative (CSR) serves as the first point of contact for customers, handling inbound and outbound calls to schedule HVAC, plumbing, and electrical services while resolving concerns and documenting interactions in the CRM. This full-time, day shift role requires a friendly and motivated individual to thrive in a fast-paced environment, ensuring exceptional customer experiences and meeting performance goals. The position involves coordinating with Dispatch and Operations to maximize technician availability and educate customers on services and promotions.