Customer Care Associate (Irving)

The Customer Care Associate serves as the primary point of contact for clients and their customers, managing inbound inquiries via phone, email, and chat while resolving issues with professionalism and attention to detail. This hybrid role requires strong critical thinking, multi-system navigation, and the ability to handle challenging situations with minimal supervision. The position involves building product knowledge, documenting interactions, and meeting strict service level and quality targets. Candidates must have a high school diploma, 3+ years of customer support experience, and availability for shifts between 7am and 8pm CST.