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Customer Care Associate - Lead at Wipro - ApplyBlast

Customer Care Associate - Lead

Wipro

5 months ago

Onsite

Full Time

Senior

0 applicants

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About this role

A Support Engineer at Wipro provides technical support and resolves client issues regarding medical device products, ensuring adherence to Service Level Agreements (SLAs). The role involves managing incoming help requests via telephone and email, documenting problem-solving steps, and maintaining internal knowledge bases to facilitate effective troubleshooting.

Responsibilities

Field and resolve incoming client help requests via telephone and email
Document all pertinent end user identification information and problem details
Update availability in the RAVE system to ensure team productivity
Troubleshoot client queries using product knowledge and standard procedures
Maintain and update self-help documents to speed up resolution times

Skills

About Wipro

wipro.com

Headquarters

Bangalore, Karnataka, India

Company Size

10001+ employees

Founded

1945

View Profile

Wipro is a global IT services and consulting company that helps enterprises accelerate digital transformation through consulting, engineering and AI-driven solutions. It provides cloud, digital engineering, cybersecurity, data & analytics, automation, application and infrastructure services, plus industry-specific solutions and managed operations. Consulting‑led and AI‑powered, Wipro combines design, engineering and operational capabilities to deliver future-ready technology and measurable business outcomes for clients worldwide.

About Wipro

Headquarters

San Francisco, CA

Company Size

201-500 employees

Founded

2018

Industry

Technology

Glassdoor Rating

4.2 / 5

Leadership Team

Sarah Johnson

Chief Executive Officer

Michael Chen

Chief Technology Officer

Emily Williams

VP of Engineering

David Rodriguez

VP of Product

Jessica Thompson

Chief Financial Officer

Andrew Park

VP of Sales

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Salary

Listed by employer

28% below the average for this role

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