Customer Care Associate
The New Zealand Automobile Association (Incorporated)(1 month ago)
About this role
The Customer Care Associate at Heartland Bank Australia serves as the first point of contact for existing customers, supporting their banking needs for products like reverse mortgages, term deposits and savings accounts. The role handles inquiries across phone, email and chat while ensuring interactions are accurate, professional and compliant with company and regulatory standards. Based in Melbourne, the position supports Heartland’s specialist digital banking services and contributes to high customer satisfaction.
Required Skills
- Customer Service
- Phone Support
- Email Support
- Chat Support
- Account Management
- Reverse Mortgages
- Term Deposits
- Online Banking
- Complaint Handling
- Data Entry
+5 more
About The New Zealand Automobile Association (Incorporated)
co.nzN/A
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