Sr Representative, Customer Care (Merchant)
PayPal(1 month ago)
About this role
A Customer Support Specialist at PayPal handles customer inquiries across phone, chat, and email about products, accounts, and transactions. The role researches and resolves complex issues, acts as an escalation point, mentors new agents, and collaborates with support teams to improve processes while ensuring privacy and compliance.
Required Skills
- Customer Support
- Phone Support
- Chat Support
- Email Support
- Escalation Management
- Mentoring
- Coaching
- Troubleshooting
- Account Research
- Compliance
+4 more
About PayPal
paypal.comFrom paying friends to saving money or getting cash back when you shop, explore what the new PayPal app has to offer.
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