Cotality
A Contact Center Customer Care Associate at Cotality acts as the welcoming face of the company, managing high-volume inbound calls to resolve mortgage escrow and tax questions for clients. This role requires identifying customer needs, utilizing multiple portal systems, and accurately documenting interactions to ensure accurate solutions and professional guidance. Employees will engage with clients in a fast-paced environment while adhering to strict production metrics and quality KPIs set by client contracts.
Headquarters
Irvine, California, United States
Company Size
5001-10000 employees
Founded
2010
Cotality | See the property ecosystem from every angle to reimagine property data as insights that illuminate what’s next. It’s intelligence beyond bounds.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Cotality.
17% below the average for this role